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                    Chat ID 9510044 at 2026-06-19 13:21:46
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[2026-06-19 13:21:46] [Live Support] https://chat.heapsofwinsplay.com/file/downloadfile/648804/73671a57b32ec58f6ca4c57e9c800ba3

🌌 Cross the boundaries of space with Plinko Beyond.
Welcome to Heaps O Wins live chat support! How can I assist you today?
[2026-06-19 13:21:46] [4bs0kz5x7g] You guys fuck me, cause you system fucks up, and i of course get fucked out my money yet again
[2026-06-19 13:22:02] [Miles Howler] I want to resolve this for you, but I’ll need to end the chat if the language continues. Let me know how you'd like to proceed
[2026-06-19 13:22:51] [4bs0kz5x7g] Lol whatever you're not going to do anything anyways, cry about the language and close the chat again, as you always do
[2026-06-19 13:23:26] [Miles Howler] Your withdrawal has been denied as you did not complete the playthrough. You wagered  $600.90 out of $1000
[2026-06-19 13:23:41] [Miles Howler] And unfortunately, you played down the balance after that
[2026-06-19 13:23:49] [Miles Howler] On your next deposit, I will get you a nice matchup bonus offer, would you like to hear more about it?
[2026-06-19 13:23:57] [4bs0kz5x7g] No
[2026-06-19 13:24:00] [Miles Howler] Yes
[2026-06-19 13:24:03] [4bs0kz5x7g] I cleared the playthrough.
[2026-06-19 13:24:08] [Miles Howler] No you did not
[2026-06-19 13:24:30] [4bs0kz5x7g] It took almost 200 dollars and put me at 100, and let me request a withdaw
[2026-06-19 13:24:41] [4bs0kz5x7g] If I didn't clear it why did that happen?
[2026-06-19 13:25:07] [4bs0kz5x7g] Can you explain that to me?
[2026-06-19 13:25:19] [4bs0kz5x7g] With an actual explanation and not just lame excuse
[2026-06-19 13:25:47] [Miles Howler] Unfortunately, you have played down the balance now
[2026-06-19 13:25:52] [Miles Howler] Nothing can be done about it 🙁
[2026-06-19 13:25:55] [4bs0kz5x7g] Not the poinr
[2026-06-19 13:26:01] [4bs0kz5x7g] Explain it to me
[2026-06-19 13:26:34] [4bs0kz5x7g] I'll file a complaint against this site
[2026-06-19 13:26:43] [Miles Howler] I understand how frustrating this must be for you, and I’m really sorry you’re experiencing this.
[2026-06-19 13:26:47] [Miles Howler] On your next deposit, I will get you a nice matchup bonus offer, would you like to hear more about it?
[2026-06-19 13:26:54] [4bs0kz5x7g] Explain it to me and stop with the macros
[2026-06-19 13:27:40] [4bs0kz5x7g] Explain how I had money taken out of my balance, the balance showing as withdrawable, and the request allowed to be made if it wasn't cleared.
[2026-06-19 13:28:18] [Miles Howler] Do you have a screenshot of it please? Where it mentions the same ?
[2026-06-19 13:28:25] [4bs0kz5x7g] From my understanding a request is only allowed if the requirements have been met. So by being allowed to request the withdraw
[2026-06-19 13:28:57] [4bs0kz5x7g] How were the conditions not met, but allowed to be requested?
[2026-06-19 13:29:26] [4bs0kz5x7g] Check my transactions, it shows my balance being withdrawn to 100, and the withdraw being requested
[2026-06-19 13:29:39] [4bs0kz5x7g] Then being denied
[2026-06-19 13:30:25] [Miles Howler] Once you have winnings on the account, it will show as withdrawable but you need to complete the playthrough to be able to withdraw as per the coupon rule
[2026-06-19 13:31:43] [4bs0kz5x7g] https://chat.heapsofwinsplay.com/file/downloadfile/650489/2f0e388a3657adbb54b63cf8fa01aaf6/(vhash)/b8be3a442412739066c38453216c436cf5052791/(vts)/1781901882
[2026-06-19 13:31:47] [4bs0kz5x7g] https://chat.heapsofwinsplay.com/file/downloadfile/650490/f5ef4b90b8c1246936f4164a140f2467/(vhash)/f96e594e828dbfe2cbeecc9b6ccf390b1e7cfaf4/(vts)/1781901882
[2026-06-19 13:32:47] [4bs0kz5x7g] But the coupon reversal only happens after the wagering is met, and clears it to the max cashout if there's excess, after the wagering has been met
[2026-06-19 13:33:24] [4bs0kz5x7g] And according to this screenshot, I had excess removed, moving the balance from Bonus to withdrawable, does it not?
[2026-06-19 13:33:33] [Miles Howler] You should have come on live chat to escalate this before playing down the balance. Right now as there is no withdrawable balance on the account, we cannot do much about it 🙁
[2026-06-19 13:33:41] [4bs0kz5x7g] I did multiple times.
[2026-06-19 13:33:49] [4bs0kz5x7g] Don't try to change the subject.
[2026-06-19 13:33:54] [Miles Howler] I am not 🙁
[2026-06-19 13:33:58] [Miles Howler] I understand your point
[2026-06-19 13:34:09] [Miles Howler] Even if I escalate it, we cannot do anything now as you played down the balance
[2026-06-19 13:34:11] [4bs0kz5x7g] I have contacted support multiple times, and they kept repeating the same response
[2026-06-19 13:34:37] [4bs0kz5x7g] I don't care about the balance beinh played down, escalate it.
[2026-06-19 13:34:57] [4bs0kz5x7g] Thanks for admitting it without actually saying it though
[2026-06-19 13:35:24] [4bs0kz5x7g] Check the chat logs on my accountb
[2026-06-19 13:36:08] [4bs0kz5x7g] I talked to someone who gave me the generic excuses you did. I stupidly allowed it. The balance isn't the issue anymore. The issue is with your system being faulty and me being punished for it
[2026-06-19 13:36:19] [Miles Howler] Okay
[2026-06-19 13:36:28] [Miles Howler] I am raising this to the finance team
[2026-06-19 13:36:31] [Miles Howler] Allow me one moment please
[2026-06-19 13:37:15] [4bs0kz5x7g] Thanks
[2026-06-19 13:38:54] [4bs0kz5x7g] If the wagering was not completed, the extra funds removed should be put back into my account, or give me my 100$ withdraw.
[2026-06-19 13:39:35] [4bs0kz5x7g] Either will be fine. I'm not accepting your system being messed up and me being punished for it.
[2026-06-19 13:39:59] [4bs0kz5x7g] I'll be waiting for the finance team
[2026-06-19 13:40:22] [Miles Howler] I have escalated it to the finance team. I will be transparent with you as you are already facing all these issues. The finance team do not work on weekends and this will be reviewed on Monday. Then we will be able to provide you an answer.
[2026-06-19 13:40:39] [Miles Howler] I will look into it on Monday as well for you and reach out via email with an answer
[2026-06-19 13:40:52] [Miles Howler] As I completely agree with what you mentioned.
[2026-06-19 13:41:15] [4bs0kz5x7g] I'll be waiting. And I do appreciate you agreeing with my side.
[2026-06-19 13:41:33] [4bs0kz5x7g] I apologize for being so rash.
[2026-06-19 13:41:47] [Miles Howler] Do not apologize  Nickolas
[2026-06-19 13:41:55] [Miles Howler] I can understand the heat of the situation
[2026-06-19 13:42:09] [Miles Howler] Maybe I would have reacted the same if I was in your place
[2026-06-19 13:43:29] [4bs0kz5x7g] I do truly appreciate your assistance in this matter, and your understanding. I'll try to be more patient in the future regarding matters as you didn't deserve the attitude I came with. I'm understand you're only doing your job, and I need to be  more understanding of that.
[2026-06-19 13:43:46] [Miles Howler] Thank you for your understanding Nickolas
[2026-06-19 13:43:55] [4bs0kz5x7g] I'll wait for a response from the finance team, hopefully by Monday. And again, I do appreciate your help
[2026-06-19 13:44:11] [Miles Howler] Thank you again 🙂
[2026-06-19 13:44:14] [Miles Howler] Thanks for chatting with us! 🎉 Have a good one