Dear 5angcdvr7i, Transcript: [2025-11-02 09:31:29] [I'm a bot] Welcome to Live Support! How can we help you today? [2025-11-02 09:31:29] [5angcdvr7i] Withdrawal [2025-11-02 09:31:31] [I'm a bot] Don't forget to check out our latest offers on the Promos page from the casino menu. [2025-11-02 09:31:31] [I'm a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here: [2025-11-02 09:31:41] [5angcdvr7i] withdrawal [2025-11-02 09:31:42] [I'm a bot] Thank you for coming into contact with us. [2025-11-02 09:31:42] [I'm a bot] One of our representatives will be with you shortly. [2025-11-02 09:32:03] [Ansel Vance] Welcome and thank you for contacting Casino Support Center. You are chatting with Ansel Vance from our Live Chat support. [2025-11-02 09:32:09] [Ansel Vance] Hello Tiffinie [2025-11-02 09:32:13] [Ansel Vance] Allow me a moment to check your account. Thank you for bearing with me. [2025-11-02 09:32:55] [5angcdvr7i] Hello. Please read before replying with a template. Casino username: 5angcdvr7i Cashout method: Bitcoin BTC address on file: bc1qxqq78gknprmvuf09lv9ee90cnupe780zncnkpz 1. I requested a $2,500 withdrawal on 10-04-2025. 2. On 10-18-2025 support told me it was still “waiting to be reviewed,” even though that was the 10th business day. (I have the transcript.) 3. On 10-20-2025 the casino — not me — split my one $2,500 withdrawal into 2 × $1,250 and the date was effectively reset. [2025-11-02 09:33:26] [5angcdvr7i] 4. On 10-27-2025 I was told the second $1,250 will only be processed after the first one is finished, and I was even told it might be “by Christmas.” I understand your T&C says withdrawals may be split due to processor limits, but it does not say the player loses their original 10-04-2025 queue position because the casino decided to split it. Your group is already listed on [LCB.org](http://lcb.org/) for delayed / segmented payouts, so I need this on the record. I am asking for one of these right now: [2025-11-02 09:33:59] [5angcdvr7i] 1. Put the second $1,250 BTC for username 5angcdvr7i into the same payout batch as the first, keeping 10-04-2025 as the effective request date, or 4. Have the on-duty supervisor/manager join this chat or respond in writing inside this ticket. Please do not reply “it’s within the time frame.” That answer was already given to me several times; it doesn’t address that you created a second payment and then started the clock again. If you cannot escalate live, please state on the record: [2025-11-02 09:34:07] [5angcdvr7i] -"that a manager is not available on chat right now," - "that I must email [ava.b@casinosupportcenters.com](mailto:ava.b@casinosupportcenters.com)," and -"the business-day range for the second $1,250 BTC to bc1qxqq78gknprmvuf09lv9ee90cnupe780zncnkpz" I will attach this transcript — together with my earlier ones from 10-06-2025, 10-18-2025, 10-20-2025, 10-27-2025, and 10-31-2025 — to my [LCB.org](http://lcb.org/) Casino Complaints thread if this is not escalated today. [2025-11-02 09:35:10] [Ansel Vance] I'm still reviewing the details of your account. Just another moment and I'll be right with you. Thanks for your patience. [2025-11-02 09:37:50] [Ansel Vance] Thank you for your patience! [2025-11-02 09:38:44] [5angcdvr7i] Is a manager/supervisor joining this chat live for escalation of issue? [2025-11-02 09:39:39] [5angcdvr7i] If you cannot escalate live, please state on the record: that a manager is not available on chat right now, that I must email [ava.b@casinosupportcenters.com](mailto:ava.b@casinosupportcenters.com) , and the business-day range for the second $1,250 BTC to bc1qxqq78gknprmvuf09lv9ee90cnupe780zncnkpz [2025-11-02 09:42:36] [Ansel Vance] Thank you for holding. [2025-11-02 09:45:38] [Ansel Vance] Due to limitations, enforced by third-party payment service providers, in some cases, withdrawal requests may be split into multiple installments, each with a separate approval time. The remaining part of the original request will be getting processed shortly after the first installment. Thank you for understanding. The withdrawal was approved on the 10/20/2025 for $1,250.00. Please allow the timeframe for review after approval. All withdrawal requests are reviewed on a case-by-case basis and approved by the Casino before being sent for payment. The general time frame for withdrawals is 7-10 business days to be approved, given we have received all required documents and payment method details have been approved. After a withdrawal is approved, we send the funds in approximately 7-10 business days. Once the funds have been sent, the delivery time may vary according to our payment service providers' limitations. [2025-11-02 09:45:48] [5angcdvr7i] Are you stating that there are no available persons from management available to live escalate? [2025-11-02 09:47:21] [Ansel Vance] As its within the timeframe that's why we need to wait for the team to process it, hopefully it will be processed by the team tomorrow, if not then we can make an escalation on day after tomorrow (11/04/2025) for your withdrawal. You may email the supervisor via email: [ava.b@casinosupportcenters.com](mailto:ava.b@casinosupportcenters.com) . [2025-11-02 09:47:47] [Ansel Vance] [quote=257829603]Are you stating that there are no available persons from management available to live escalate?[/quote] Also, as we are the customer support department, so we are here to help you and give you updates from our team. [2025-11-02 09:47:53] [5angcdvr7i] I will attach this transcript — together with my earlier ones from 10-06-2025, 10-18-2025, 10-20-2025, 10-27-2025, and 10-31-2025 — to my [LCB.org](http://lcb.org/) Casino Complaints thread if this is not escalated today. Chat ID: 11109014 Sincerely, Live Support Team