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Withdrawal id # 629480 #641682
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Basic Ticket Information
Ticket Status: | Open
Department: | Newfunclub / Banking
Create Date: | 3/20/25, 7:10 AM

User Information
Name: | Qweundra Gill
Email: | [email-masked]
Phone: |

Edited
Harry K posted 3/20/25, 7:10 AM

Dear Qweundra Gill,

We hope this email finds you well. We are writing to inform you that your recent withdrawal request has been approved for $100, and we would like to proceed with the payment as soon as possible. However, before we can process your payment, we need to complete our Know Your Customer (KYC) verification process.

We understand that KYC can be an inconvenience, but please note that it is a legal requirement that ensures the safety and security of all our players. Rest assured that all information you provide will be treated with the utmost confidentiality and stored securely.

To complete the KYC process, we kindly request that you provide us with the clear pictures of the following:

Front & back of a government-issued photo ID (passport, driver license, state ID card, etc.);

A selfie of you holding the front of the ID you provided;

A recent utility bill (such as an electricity, water, or gas bill) with your name and address on it, issued within the past 90-days; AND

Front and back of the credit cards used to make the deposit Visa ending with 4007.

Please ensure that the pictures are clear and that all of the information is visible. Once we receive these documents, our team will review them and get back to you as soon as possible.

NOTE:- Please be advised that if the KYC for your account is not completed or updated within 7 days of this email, your withdrawal request will be canceled/rejected, and the amount will be voided from your account.

We urge you to complete the KYC process at the earliest to avoid any inconvenience.

Thank you for choosing New Fun Club. We hope you have a great time playing with us, and we look forward to hearing back from you soon.

Best regards,

New Fun Club’s Withdrawal Team.

Created by Harry K 3/20/25, 7:10 AM

Kylie K posted 3/21/25, 9:38 AM

Dear Qweundra Gill,
Thanks for sharing some of the documents required for the partial completion of the KYC process. We have checked the documents and found the following document to be missing. I am writing you to get the missing document and get your winning to you.

You are requested to share the PDF file of the bank statement with your name and address and date of issue on it, issued within the past 90-days.

Best regards,
New Fun Club’s Withdrawal Team.

Qweundra Gill posted 3/29/25, 6:26 PM

I sent my bank statement but I am not getting a response back by email or chat.

Qweundra Gill posted 3/29/25, 7:26 PM

I am sending my bank statement again.

Chime-Checking-Statement-February-2025.pdf58.9 kb

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