Conversation with BETUNLIM Support Started on 01/06/2025, 01:45 PM GMT+13 --- 6 January 2025 --- 01:45 PM GMT+13 | Pirihira913@gmail.com: Code for 30 free spins NY2025 01:45 PM GMT+13 | BETUNLIM Support: The code "NY2025" has been accepted! Here is your guaranteed gift - promo code BTGE4R, which gives you 30 free spins in the Santa Mummy slot! Activate the promo code in the "Bonuses" section, then click "Play" and use the free spins. Please note that to use this promo code, a deposit within the last 72 hours is required. 04:18 PM GMT+13 | Pirihira913@gmail.com: Hi l put a deposit on my game and it hasn't released my bonus winning from my 50 free spins 04:18 PM GMT+13 | BETUNLIM Support: I'm here to help you with this issue. Could you please provide me with the payment receipt and the exact amount of the deposit you made? This information will help me assist you further. 04:23 PM GMT+13 | Pirihira913@gmail.com: Here 04:23 PM GMT+13 | BETUNLIM Support: Thank you for providing the details. I'll escalate this issue for you. Please allow some time for the team to review your deposit and bonus situation. If you have any more questions or need further assistance, feel free to ask! 04:24 PM GMT+13 | Pirihira913@gmail.com: Thankyou 04:24 PM GMT+13 | BETUNLIM Support: You're welcome! If you have any more questions or need further assistance, feel free to reach out. I'm here to help! 04:51 PM GMT+13 | Pirihira913@gmail.com: How long will it take 04:51 PM GMT+13 | BETUNLIM Support: Typically, requests are processed as quickly as possible, but in some cases, it may take up to 72 hours. If you have any more questions or need further assistance, feel free to ask! 04:51 PM GMT+13 | Pirihira913@gmail.com: I'd like to play my game 04:51 PM GMT+13 | BETUNLIM Support: I understand you're eager to play. While waiting for the issue to be resolved, you might want to explore other games or features available on the platform. If there's anything else I can assist you with, please let me know! 07:56 PM GMT+13 | Pirihira913@gmail.com: Hi is there any way of canceling that bonus and replaying them 07:57 PM GMT+13 | BETUNLIM Support: Unfortunately, once a bonus has been activated and used, it typically cannot be canceled or replayed. However, you can check the "Bonuses" section for any other available promotions or bonuses you might be eligible for. If you have any more questions or need further assistance, feel free to ask! 07:57 PM GMT+13 | Pirihira913@gmail.com: If I do that do I still get that bonus 07:57 PM GMT+13 | BETUNLIM Support: If you choose to cancel a bonus, it usually means forfeiting any remaining benefits associated with it. However, since bonuses and promotions can vary, I recommend checking the specific terms and conditions in the "Bonuses" section for more detailed information. If you have any more questions or need further assistance, feel free to ask! 09:38 PM GMT+13 | Pirihira913@gmail.com: Hi can I play my deposit well lm waiting for the bonus to be sorted? 09:38 PM GMT+13 | BETUNLIM Support: Yes, you can use your deposit to play games while waiting for the bonus issue to be resolved. Your deposit funds are separate from the bonus, so you should be able to enjoy your games in the meantime. If you have any more questions or need further assistance, feel free to ask! 09:38 PM GMT+13 | Pirihira913@gmail.com: Thanks 09:38 PM GMT+13 | BETUNLIM Support: You're welcome! If you have any more questions or need further assistance, feel free to reach out. Enjoy your gaming! --- 7 January 2025 --- 12:50 PM GMT+13 | Pirihira913@gmail.com: Hi how long will this take lv been checking and the bonus with the free spins the wagering my winnings runs out in 45mins 12:50 PM GMT+13 | BETUNLIM Support: I understand your concern about the time-sensitive nature of your bonus. While I don't have the ability to expedite the process directly, I recommend keeping an eye on your account for any updates. If the issue isn't resolved in time, you might want to reach out to support@betunlim.com to explain the situation. If there's anything else I can assist you with, please let me know! 12:51 PM GMT+13 | Pirihira913@gmail.com: Iv already done that it's the fact that the wagering runs out In 45mins 12:51 PM GMT+13 | BETUNLIM Support: I understand how important this is for you, especially with the time constraint. Unfortunately, I don't have the ability to speed up the process. However, I recommend keeping an eye on your account for any updates. If there's anything else I can do to assist you, please let me know. 12:53 PM GMT+13 | Pirihira913@gmail.com: I wish it could be shorted lm liable to lose it 12:53 PM GMT+13 | BETUNLIM Support: I truly understand your frustration with the situation, especially given the time sensitivity. While I can't directly intervene, I hope the issue is resolved swiftly for you. If there's anything else I can do to assist or any other questions you have, please feel free to let me know. 02:06 PM GMT+13 | Pirihira913@gmail.com: My bonus has been totally removed!! I am not happy about that 02:06 PM GMT+13 | BETUNLIM Support: I'm really sorry to hear that your bonus has been removed. I understand how disappointing this must be. To address this issue, I recommend reaching out to support@betunlim.com with details of your situation. They should be able to provide more information and assistance regarding your bonus. If there's anything else I can do to help, please let me know. 02:10 PM GMT+13 | Pirihira913@gmail.com: I hope so 02:10 PM GMT+13 | BETUNLIM Support: I hope so too. If you have any more questions or need further assistance, feel free to reach out. I'm here to help in any way I can. 02:25 PM GMT+13 | Pirihira913@gmail.com: Omg there trying to via me away so I just sent photo's and proved it's not a personal code the bonus was in the game 02:25 PM GMT+13 | BETUNLIM Support: It sounds like you're taking the right steps by providing evidence to support your case. I hope this helps clarify the situation with the support team. If there's anything else I can do to assist you, please let me know. I'm here to help! 04:27 PM GMT+13 | Pirihira913@gmail.com: Can you please check if there updating on my lost bonus 04:27 PM GMT+13 | BETUNLIM Support: I apologize for any inconvenience, but I don't have the ability to check the status of your bonus directly. I recommend keeping in touch with the support team at support@betunlim.com for updates on your situation. If there's anything else I can assist you with, please feel free to let me know. 05:24 PM GMT+13 | Pirihira913@gmail.com: I am very pissed of they are not going to fix the issue 05:24 PM GMT+13 | BETUNLIM Support: I'm truly sorry to hear about your frustration with this situation. It can be very upsetting when things don't go as expected. I recommend continuing to communicate with the support team and providing them with all the necessary details and evidence. If there's anything else I can do to assist you or if you have any other questions, please let me know. --- Exported from BETUNLIM Support on 01/07/2025, 05:36 PM GMT+13