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                    Chat ID 5464994 at 2024-10-30 04:21:07
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[2024-10-30 04:21:07] [Live Support] Welcome to our Casino!
How may I be of your assistance today?
[2024-10-30 04:21:07] [deeeeeeezy] Why did they take my winnings away?
[2024-10-30 04:21:07] [Yabby Bot] Please, hold for a moment, the first available operator will be assigned to you
[2024-10-30 04:21:26] [Zachary] Hello and Welcome to Yabby Casino! Please give me a moment.
[2024-10-30 04:22:17] [Zachary] Please note that your max cashout was $50 the rest was taken off as the excess balance that is not withdrawable.
[2024-10-30 04:22:39] [deeeeeeezy] I had under a $1 and there was no play through
[2024-10-30 04:24:07] [Zachary] One moment please
[2024-10-30 04:24:30] [deeeeeeezy] and if it was a max cash out it automatically resets to $50 how is it possible I kept playing
[2024-10-30 04:24:42] [deeeeeeezy] that is not right
[2024-10-30 04:26:21] [Zachary] Please note that you tried to withdraw your wings from the 25 free spins promotion that has a max cashout of $50 your first withdrawal was rejected due to your max cashout being $50. So the excess was taken off and your $50 approved and sent your way.
[2024-10-30 04:26:31] [Zachary] - Value: 25 Free Spins on Diamond Fiesta
- Wagering: x40
- Max cash out: $50
- Max bet per hand: $10
- Allowed games: Non-Progressive Slots Only (excluding 777)
[2024-10-30 04:26:40] [Zachary] Here are the coupon rules.
[2024-10-30 04:28:06] [deeeeeeezy] I lost the spins and had 50 cents left from what I had from my balance
[2024-10-30 04:29:34] [deeeeeeezy] When I usually play free spins and I reach my mco it automatically takes of the excess and puts it to $50
[2024-10-30 04:29:42] [Zachary] Please note that the coupon rules still apply even after you finish your wagering or your active balance falls under $1 if no other action is started.
[2024-10-30 04:30:57] [deeeeeeezy] I had had under a $1 to begin with and slowly climbed up
[2024-10-30 04:32:07] [deeeeeeezy] How does that make sense when you usually reset it to $50 why was I able to keep playing once I reached $50
[2024-10-30 04:33:24] [Zachary] One moment please
[2024-10-30 04:35:00] [deeeeeeezy] Like I’ve been playing with you guys for so long and this never happens to me and the one time I win a good amount your gonna do this
[2024-10-30 04:36:03] [Zachary] I am truly sorry upon further inspection the balance you played with was from the free spins we granted to your account. I am truly sorry but there is no way for you to withdraw more than $50 from that balance.
[2024-10-30 04:37:22] [deeeeeeezy] Why do you continue to let my balance climb if my mco is $50
[2024-10-30 04:37:47] [deeeeeeezy] Like that doesn’t make sense
[2024-10-30 04:38:25] [Zachary] That unfortunately happened because your active balance fell under $1 so the system recognized it as lost due to that your automatic coupon reversal didn't happen.
[2024-10-30 04:38:39] [Zachary] I am truly sorry for your inconvenience.
[2024-10-30 04:40:36] [deeeeeeezy] I basically lost the spins and won nothing from them
[2024-10-30 04:41:37] [deeeeeeezy] I still had cents before I claimed the coupon
[2024-10-30 04:41:49] [Zachary] I am truly sorry but you did win the maximum amount that is possible for that promotion the $50.
[2024-10-30 04:44:47] [deeeeeeezy] I’m in a lost for words on how you guys can do this to someone