=============================================================================== Chat ID 8303474 at 2024-05-22 20:46:52 =============================================================================== [2024-05-22 20:46:52] [I'm a bot] Welcome to Live Support! How can we help you today? [button]Free Spins[button] [button]Loyalty Bonus[button] [button]Deposit[button] [button]Withdrawal[button] [button]Other[button] [2024-05-22 20:46:52] [se1c3025of] Withdrawal [2024-05-22 20:46:53] [I'm a bot] Don't forget to check out our latest offers on the Promos page from the casino menu. [2024-05-22 20:46:53] [I'm a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here: [2024-05-22 20:47:14] [se1c3025of] Withdraw and account balance issues [2024-05-22 20:47:15] [I'm a bot] Thank you for coming into contact with us. [2024-05-22 20:47:15] [I'm a bot] One of our representatives will be with you shortly. [2024-05-22 20:47:37] [Jade Avery] Welcome and thank you for contacting Casino Support Center. You are chatting with Jade Avery from our Live Chat support. [2024-05-22 20:47:39] [Jade Avery] Hello Luther! [2024-05-22 20:47:40] [se1c3025of] hello [2024-05-22 20:47:41] [Jade Avery] Please let me check on that [2024-05-22 20:49:20] [se1c3025of] My balance was removed from the tournament winnings, but I deposited then played the tournament like the terms state i must do [2024-05-22 20:50:04] [se1c3025of] has the withdraw been put through or canceled also, sorry just wanted to help you with more info [2024-05-22 20:50:10] [Jade Avery] A moment please. [2024-05-22 20:51:35] [Jade Avery] I see that your withdrawal has been denied due to multiple free chips and free tournament played in a row. Please keep in mind that redeeming free chips and free tournament in a row is forbidden in the casino. [2024-05-22 20:52:24] [se1c3025of] i know thats why i deposited the money before playing the tournament [2024-05-22 20:52:47] [se1c3025of] the 5 was for the tournament add on incase i needed it [2024-05-22 20:52:58] [Jade Avery] There should be a deposit between each set of free chip and free tournament [2024-05-22 20:53:04] [se1c3025of] there was [2024-05-22 20:53:15] [se1c3025of] https://chat.stackq.com/eng/file/downloadfile/409453/9ebcd91751d5275cb25fd47d68530d7e [2024-05-22 20:53:27] [Jade Avery] There's no deposit made in between of free tournament [2024-05-22 20:53:56] [se1c3025of] it says bitcoin deposit then freeroll tournament payout [2024-05-22 20:54:30] [se1c3025of] i deposited using the lightning bitcoin [2024-05-22 20:55:13] [Jade Avery] From 4/30/2024 3:33:00 PM EST to 5/22/2024 4:59:47 PM EST, you did not make any deposit in between of the free chips or free tournament you redeemed [2024-05-22 20:56:10] [se1c3025of] May. 22, 05:13 pm BitCoins Deposit requested $5.00 [2024-05-22 20:56:29] [Jade Avery] That was after you redeemed multiple free chips and played multiple free tournament [2024-05-22 20:56:37] [se1c3025of] May. 22, 05:13 pm BitCoins Deposit approved $5.00 [2024-05-22 20:56:50] [se1c3025of] so that means I am unable to play in tournaments forever? [2024-05-22 20:56:58] [se1c3025of] am i banned from bonus and tournaments now? [2024-05-22 20:58:13] [Jade Avery] Again, there should be a deposit between each set of free chips or free tournament We encourage you to review our terms and conditions, as they outline the guidelines for using free chips and bonuses. By adhering to these guidelines, you can continue to enjoy our games and promotions without any issues. For your reference here's the link to the Terms and Conditions page of our website Casino Support Center: https://www.cryptoloko.com/terms [2024-05-22 20:58:29] [Jade Avery] No, you are not banned from playing free tournament. [2024-05-22 20:58:44] [Jade Avery] You just need to make a deposit between each set of free tournament or free chips. [2024-05-22 20:58:48] [se1c3025of] then the deposit before playing the tournament should count [2024-05-22 20:58:53] [se1c3025of] i did [2024-05-22 20:59:01] [se1c3025of] i just sent you a screenshot of it [2024-05-22 20:59:10] [Jade Avery] But the winnings cannot be withdraw [2024-05-22 20:59:24] [se1c3025of] Why [2024-05-22 20:59:37] [Jade Avery] Please read and understand carefully the information I have provided above [2024-05-22 20:59:48] [Jade Avery] I've already mentioned it multiple times as to why [2024-05-22 20:59:57] [se1c3025of] that means if I make a deposit right now and then play in a tournament tomorrow [2024-05-22 21:00:06] [se1c3025of] Am i able to withdraw the winnings then? [2024-05-22 21:00:21] [Jade Avery] Yes, you can withdraw the winnings [2024-05-22 21:00:31] [se1c3025of] So explain why this time is any different [2024-05-22 21:00:43] [se1c3025of] I made a deposit, i then played in 1 tournament and attempted to withdraw [2024-05-22 21:01:08] [se1c3025of] I did not play in multiple or claim a bonus after my deposit today, only 1 tournament [2024-05-22 21:01:16] [Jade Avery] I believe that I have already answered your main concern. There is nothing more I can do for you at the moment. I have to close this chat in order to help the other players. Thank you for the understanding. For your reference here's the link to the Terms and Conditions page of our website Casino Support Center: https://www.cryptoloko.com/terms