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                    Chat ID 3920142 at 2024-03-31 19:24:44
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[2024-03-31 19:24:44] [Live Support] Welcome to our Casino.
How may I be of your assistance today?
[2024-03-31 19:24:44] [oqasem0001] I need a supervisor immediately
[2024-03-31 19:24:44] [Brango Bot] Please, hold for a moment, the first available operator will be assigned to you
[2024-03-31 19:25:16] [Kelsey Miller] Hello and Welcome to Casino Brango!
[2024-03-31 19:25:47] [Kelsey Miller] How can I help you?
[2024-03-31 19:26:17] [oqasem0001] I really need to speak to a supervisor
[2024-03-31 19:26:19] [oqasem0001] please
[2024-03-31 19:27:40] [Kelsey Miller] Kindly send an email to  support@casinobrango.com
[2024-03-31 19:27:53] [oqasem0001] I can’t i don’t have time
[2024-03-31 19:28:28] [oqasem0001] My bonus will expire and this is honestly wrong I did exactly what I was supposed to and
[2024-03-31 19:29:08] [oqasem0001] this is an emergency situation and it’s in violation of the term and condition
[2024-03-31 19:30:37] [oqasem0001] plz i really need to speak to them
[2024-03-31 19:30:46] [Kelsey Miller] Are you trying to redeem this bonus?

Birthday Special Coupon
Offer: 200 FS + 80% No Rules
Wagering: 1x D+B plus 45X on free spin winnings
No max cashout
No max bet
Min dep: $20
[2024-03-31 19:32:18] [oqasem0001] Yes I deposited the exact amount that was given to me on thee deposit slip… i even covered all the fees and everything and it was sent over immediately… when it sent it was even listed as being 20.13
[2024-03-31 19:33:19] [oqasem0001] but they only put 19.99 in my account and the last agent hung up in my face and refused to help or let me talk to anyone
[2024-03-31 19:33:57] [Kelsey Miller] I understand how you feel.
[2024-03-31 19:34:03] [oqasem0001] All over a penny, and you can go check the deposit slip, I sent everything they told me to
[2024-03-31 19:34:11] [Kelsey Miller] The blockchain fee is a cryptocurrency transaction fee that is charged to users when performing crypto transactions. The fee is collected in order to process the transaction on the network. The fee may vary from time to time. Also may differ depending on crypto. The player is responsible for taking care of the fees while depositing. The fee is not taken by our casino, but by the network itself.
[2024-03-31 19:34:22] [oqasem0001] I covered the fee
[2024-03-31 19:34:29] [oqasem0001] Go look at it
[2024-03-31 19:34:47] [oqasem0001] any supervisor will be able to see immediately
[2024-03-31 19:34:52] [Kelsey Miller] Please understand that the system will not allow us to redeem your bonus since your deposit was short and there is nothing we can do about it.
[2024-03-31 19:34:57] [oqasem0001] I sent what you guys told me to send
[2024-03-31 19:35:16] [oqasem0001] Yes but the supervisor can fix that
[2024-03-31 19:36:55] [oqasem0001] thats what they are they’re for why are you guys doing this, that’s my freaking bday bonus…. are your really trying to make me go through all this extra bs just to play with my bonus on my bday
[2024-03-31 19:38:47] [Kelsey Miller] Kindly send an email to  support@casinobrango.com regarding your concern, please.
[2024-03-31 19:38:59] [oqasem0001] I’ve been playing here for over a year I only deposit with crypto I know what I’m doing and I did everything I was supposed to. I paid for the fees i I sent the amount you all gave me to send there is nothing I can do as far as that goes
[2024-03-31 19:40:18] [oqasem0001] I’m gonna go to lcb.org open disputes and ask gamblers and casino guru and post these chats and all the receipts if you guys are seriously gonna make me go thru all that for a penny that is absolutely not my fault
[2024-03-31 19:41:03] [oqasem0001] it’s my bday and I have a lot of stuff to get done, you guys take for ever to respond to emails
[2024-03-31 19:42:22] [Kelsey Miller] I truly understand how you feel.
[2024-03-31 19:43:01] [oqasem0001] No u don’t then u would go get get your manager and fix this cause you’d know that this is wrong and it’s not my fault
[2024-03-31 19:46:12] [Kelsey Miller] Please stay on the line, I'm still waiting for the response of our relevant department. I'll get back to you as soon as possible.
[2024-03-31 19:47:20] [Kelsey Miller] At this point there is nothing we can do about this, the system will not allow us to redeem the bonus.
[2024-03-31 19:47:28] [Kelsey Miller] Sorry but I hope you understand.
[2024-03-31 19:47:32] [Kelsey Miller] Is there anything else I can do for you?
[2024-03-31 19:49:08] [oqasem0001] No I don’t explain to me y u can’t just be the team leader for me
[2024-03-31 19:49:54] [oqasem0001] u all r supposed to investigate these matters thuroughly
[2024-03-31 19:50:12] [oqasem0001] and ur not
[2024-03-31 19:51:18] [Kelsey Miller] We already forwarded your concern but unfortunately, it is not possible to add the bonus.
[2024-03-31 19:51:47] [oqasem0001] team leader ccan
[2024-03-31 19:52:16] [oqasem0001] then I’d like he deposit refuunded
[2024-03-31 19:54:07] [oqasem0001] we had an agreed trade set on the deposit. Slip and I up held all of my responsibilities and transferred the amount asked of me and agreed up on to recieve $20.00
[2024-03-31 19:54:48] [oqasem0001] you all shorted me a penny normally I would let it go but given the circumstances and yku
[2024-03-31 19:57:00] [Kelsey Miller] Kindly send an email to  support@casinobrango.com regarding your concern, please.
[2024-03-31 19:57:13] [oqasem0001] Given the circumstances and the situation. I’d like to practice some of your alls values and actions. So yeah that’s not cutting it
[2024-03-31 19:57:53] [oqasem0001] You email them I don’t have to
[2024-03-31 19:58:11] [oqasem0001] go look at the terms and conditions
[2024-03-31 19:58:52] [oqasem0001] im doing exactly as I’m suppposed tp
[2024-03-31 19:58:58] [oqasem0001] to
[2024-03-31 20:02:12] [oqasem0001] I have my documents ready
[2024-03-31 20:02:23] [oqasem0001] For the refund
[2024-03-31 20:06:06] [Kelsey Miller] For your request we highly suggest that you send an email to  support@casinobrango.com. Thank you.
[2024-03-31 20:06:41] [oqasem0001] Naha the terms and conditions say to message the live chat and ask for the cashier department
[2024-03-31 20:06:53] [oqasem0001] doesent say send email
[2024-03-31 20:08:15] [oqasem0001] i see what the deal is now u all are just lazy u try to force ur responsibilities on the email team
[2024-03-31 20:08:58] [oqasem0001] smh u are what we call incompetent in this industry
[2024-03-31 20:09:13] [oqasem0001] its okay im putting this up everywhere
[2024-03-31 20:10:48] [oqasem0001] so help me god if ppl don’t know anything about brango they’ll at least know about the agent Kelsey miller
[2024-03-31 20:11:16] [oqasem0001] i promise that
[2024-03-31 20:11:34] [oqasem0001] now the cashier plz
[2024-03-31 20:11:51] [Kelsey Miller] Please understand that we are not in the position to attend to your refund request, we highly suggest that you send an email to  support@casinobrango.com but please understand that we do not guarantee. Thank you.
[2024-03-31 20:12:34] [oqasem0001] You must not know how to reaad
[2024-03-31 20:13:11] [oqasem0001] That or u aren’t aware of ur own company terms and conditions
[2024-03-31 20:14:17] [oqasem0001] either way that is what I call incompetenc
[2024-03-31 20:14:52] [oqasem0001] just wait til u see what I have in store
[2024-03-31 20:16:15] [oqasem0001] ur gonna look back on thisrealise the significance of it eventually