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                    Chat ID 3896643 at 2024-03-28 21:42:43
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[2024-03-28 21:42:43] [Live Support] Welcome to our Casino.
How may I be of your assistance today?
[2024-03-28 21:42:43] [lauralucy] Hey
[2024-03-28 21:42:43] [Brango Bot] Please, hold for a moment, the first available operator will be assigned to you
[2024-03-28 21:42:47] [lauralucy] Don't hang up on me
[2024-03-28 21:43:01] [Ran Burkhart] Hello and Welcome to Casino Brango!
[2024-03-28 21:43:07] [Ran Burkhart] How can I help?
[2024-03-28 21:43:10] [lauralucy] I sent 20$.  And I paid the gas fees separately, on top of my deposit.
[2024-03-28 21:44:00] [Ran Burkhart] Please provide the complete crypto address in a textual form where you sent your deposit.
[2024-03-28 21:44:13] [lauralucy] And my bonus didn't apply because the last agent who had me on hold for 15 min, finally came back with "the min deposit was 20$.  You only deposited 19.90. k bye."
[2024-03-28 21:44:19] [lauralucy] Okay
[2024-03-28 21:44:25] [lauralucy] 3H1ijoP6bnFjY8KqGXxvoNtAiTq2SDahad
[2024-03-28 21:45:22] [lauralucy] https://chat.scriptfork.com/file/downloadfile/296362/f8c27d955ebd042c91f20214e4a247b0
[2024-03-28 21:45:31] [lauralucy] https://chat.scriptfork.com/file/downloadfile/296363/6990dbf43e9e0e3123515a75d289393e
[2024-03-28 21:46:51] [lauralucy] I sent 0.00002674btc more than necessary
[2024-03-28 21:47:10] [lauralucy] My gas fees weren't even that high
[2024-03-28 21:47:56] [lauralucy] Moreover, I have deposited with crypto at this casino and all your sister casinos and they've NEVER faulted me for 10 cents
[2024-03-28 21:48:27] [lauralucy] If you did that with all your crypto transactions, you wouldn't have crypto deposits.
[2024-03-28 21:49:36] [lauralucy] Because I can't control the volatility of btc, nor could anyone possibly be expected to account for the fluctuation in BTC or the price of gas fees, which fluctuate even more.
[2024-03-28 21:51:40] [Ran Burkhart] I'll be more than happy to check it for you. One moment please.
[2024-03-28 21:55:31] [lauralucy] I mean, check what?  The last agent just told me the reason I wasn't given the bonus was a whole dime.. that the casino probably lost in fees.  I know this isn't the casino's policy.  I'm not new here.  So, ummm... Can I please just get my bonus... or can you send my 23$ back?  Idc which one.
[2024-03-28 21:56:29] [Ran Burkhart] One moment please.
[2024-03-28 21:57:08] [lauralucy] I used to love playing here.  I read the fine print, so I never had problems with deposits or withdrawals here.  Ever.  Lately, its EVERYTHING is a problem.  Wtf is happening?
[2024-03-28 22:00:04] [Ran Burkhart] What is the code you want to redeem?
[2024-03-28 22:00:35] [lauralucy] Foto100
[2024-03-28 22:00:39] [lauralucy] It's on my account
[2024-03-28 22:00:59] [lauralucy] It's still showing on my cashier screen
[2024-03-28 22:02:17] [Ran Burkhart] Minimum deposit is $20 and out system only received $19.90 deposit. Therefore, the system won't allow you to redeem the bonus.
[2024-03-28 22:02:18] [Ran Burkhart] Would there be anything else I can help you with?
[2024-03-28 22:02:34] [lauralucy] Then can you refund my deposit
[2024-03-28 22:02:45] [lauralucy] The system will definitely let you redeem it
[2024-03-28 22:03:02] [lauralucy] I've deposited with crypto here and every other casino in your network
[2024-03-28 22:03:09] [lauralucy] I've never had this problem before
[2024-03-28 22:03:32] [lauralucy] And the deposit is often 20.18 or 19.85
[2024-03-28 22:03:51] [lauralucy] That is due to the fluctuation in Bitcoin process
[2024-03-28 22:03:54] [lauralucy] Prices
[2024-03-28 22:04:27] [Ran Burkhart] Please be advised that we do not offer refund. You may play with your deposit, it has no max cash out and 1x playthrough only.
[2024-03-28 22:04:28] [Ran Burkhart] Would there be anything else I can help you with?
[2024-03-28 22:04:34] [lauralucy] Should I deposit another 10 cents
[2024-03-28 22:05:01] [lauralucy] It'll cost me 4 dollars.
[2024-03-28 22:05:52] [lauralucy] Where exactly in your terms and conditions does it say that Ill be held responsible for the fluctuation in Bitcoin prices?
[2024-03-28 22:07:00] [Ran Burkhart] You cannot deposit again until your balance is below $1 to avoid mixing of funds. I highly suggest you to play with your current deposit for now.
[2024-03-28 22:07:14] [Ran Burkhart] The blockchain fee is a cryptocurrency transaction fee that is charged to users when performing crypto transactions. The fee is collected in order to process the transaction on the network. The fee may vary from time to time. Also may differ depending on crypto. The player is responsible for taking care of the fees while depositing. The fee is not taken by our casino, but by the network itself.
[2024-03-28 22:07:17] [lauralucy] Do you have a supervisor I can talk to?  I feel like you're ignoring my point
[2024-03-28 22:07:38] [lauralucy] I sent the fees on top of my deposit though
[2024-03-28 22:07:45] [lauralucy] See the screenshot up there
[2024-03-28 22:07:51] [lauralucy] I even did the math for you
[2024-03-28 22:07:53] [Ran Burkhart] You may email to  support@casinobrango.com regarding this matter and for a supervisor or manager.
[2024-03-28 22:07:54] [Ran Burkhart] Would there be anything else I can help you with?
[2024-03-28 22:08:04] [lauralucy] I want you to acknowledge what I said to you
[2024-03-28 22:09:12] [lauralucy] I made like... 26 valid statements that are true and accurate and proof that you should give me the bonus... That you owe it to me.
[2024-03-28 22:09:40] [lauralucy] And you're just ignoring all of that and repeating the same irrelevant information
[2024-03-28 22:09:55] [Ran Burkhart] Please send an email to  support@casinobrango.com regarding this matter.
[2024-03-28 22:09:58] [lauralucy] How much Bitcoin was deposited
[2024-03-28 22:10:09] [lauralucy] I want to know the exact amount of Bitcoin you received from me
[2024-03-28 22:10:32] [Ran Burkhart] As I have mentioned, our system only received $19.90 deposit.
[2024-03-28 22:10:37] [lauralucy] That's USD
[2024-03-28 22:10:45] [lauralucy] I asked how much BTC you received from me
[2024-03-28 22:11:29] [Ran Burkhart] We can only see the USD value of the deposit on our end.
[2024-03-28 22:11:42] [lauralucy] I didn't deposit in USD
[2024-03-28 22:12:04] [lauralucy] https://chat.scriptfork.com/file/downloadfile/296366/a6d07249c5043553f0005b77d00d1849
[2024-03-28 22:12:25] [lauralucy] That is what the casino told me to deposit
[2024-03-28 22:12:36] [lauralucy] https://chat.scriptfork.com/file/downloadfile/296367/1b4f9ca73ca90ed1f8a819ef8e14a740
[2024-03-28 22:12:43] [lauralucy] This is the amount I sent
[2024-03-28 22:13:24] [lauralucy] That's MORE than I was supposed to deposit
[2024-03-28 22:14:39] [lauralucy] So, now you're saying your system intentionally sabotages your patrons, so they can't utilize the deposit bonuses you spam them with all day, everyday?