===============================================================================
                    Chat ID 2670083 at 2023-11-03 18:47:37
===============================================================================
[2023-11-03 18:47:37] [Live Support] Good day! Welcome to our Live Chat Support.
How can I be of your assistance?
[2023-11-03 18:47:37] [oqasem0001] Hello
[2023-11-03 18:48:27] [Kecia Reed] Hello and Welcome to Casino Brango!
[2023-11-03 18:48:30] [Kecia Reed] How may I be of assistance?
[2023-11-03 18:48:38] [oqasem0001] Hey I have a bonus code, could you try activating it for me please?
[2023-11-03 18:49:03] [oqasem0001] the code is SUN75
[2023-11-03 18:49:36] [Kecia Reed] We understand how frustrating it can be but you're not eligible to get this promotion right now. This promotion is a marketing action and it's sent to several players inside the casino. This doesn't mean that all players are eligible for it.
[2023-11-03 18:50:57] [oqasem0001] Okay well how do I become eligible cause when I enter it. It just required deposit does not match, so what are the terms?
[2023-11-03 18:51:22] [oqasem0001] It just says*
[2023-11-03 18:51:26] [Kecia Reed] Your last deposit doesn't match the terms of the bonus.
[2023-11-03 18:51:41] [Kecia Reed] It refers to your last 2 months deposit.
[2023-11-03 18:51:48] [Kecia Reed] And it cannot be updated anymore.
[2023-11-03 18:52:08] [oqasem0001] Yeah what are the terms exactly though
[2023-11-03 18:53:14] [oqasem0001] Like what about my last two months deposits,
[2023-11-03 18:53:56] [Kecia Reed] Please understand that it is the discretion of the agents and we cannot provide it for the equality for all players. Once eligible, it will be activated once you have redeemed it. I am sorry but coupon rules.
[2023-11-03 18:54:03] [oqasem0001] is there not enough deposited, too much deposited, what’s the requirements
[2023-11-03 18:54:40] [oqasem0001] Huh.
[2023-11-03 18:54:50] [Kecia Reed] Too much deposit for the last months.
[2023-11-03 18:56:35] [oqasem0001] So wait you can’t tell me what the exact  terms of the bonus are though…?
[2023-11-03 19:00:01] [Kecia Reed] I am really sorry, but we are unable to process any free promotion at the moment. We really hope you will find a way to understand us.
[2023-11-03 19:00:08] [oqasem0001] How would I know if I’ve become eligible though then  if I don’t know what the exact terms are though?
[2023-11-03 19:00:50] [oqasem0001] I understand that but I just want to know what the terms of the bonus are that’s all
[2023-11-03 19:01:49] [Kecia Reed] We are not allowed to tell the exact terms for the fairness of the game.
[2023-11-03 19:01:56] [Kecia Reed] If you need further assistance, you may contact us back via Live Chat. Thank you and have a great one!