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                    Chat ID 76022 at 2023-07-07 10:39:06
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[2023-07-07 10:39:06] [Visitor] Why did I receive correspondence stating now suddenly my proof of address is not verified? Further, the submitted document is my MONTHLY BANK STATEMENT from US BANK!!
[2023-07-07 10:39:14] [Visitor] Tara8166
[2023-07-07 10:39:20] [Visitor] Taramburge@gmail.com
[2023-07-07 10:39:31] [Visitor] 816-210-2028
[2023-07-07 10:39:46] [Robert] Please allow 3-5 minutes while I access your account and guide you further.
[2023-07-07 10:39:56] [Visitor] Yep!
[2023-07-07 10:44:12] [Robert] We have checked and seen that support team has replied back to all your emails. kindly recheck with the emails shared.
[2023-07-07 10:45:46] [Visitor] I received this morning at 458am email stating that the proof of address submitted was not a statement and to submit alternative document?
[2023-07-07 10:46:14] [Visitor] It is a BANK STATEMENT MONTHLY
[2023-07-07 10:46:33] [Visitor] CHECKING ACCOUNT
[2023-07-07 10:47:36] [Visitor] Dear Tara,
Thanks you for being with Slots Villa!

We are sorry to inform you that the address proof you have shared is not valid, as it is not a statement we request you to kindly share the alternate address proof to complete your KYC verification and process your withdrawal. 

Proof of Address must not older than 3 months showing player’s full name, address (matching the account information) and issuing date (Utility bills such as cable, internet, telephone, cable, gas, DTH connection, electr
[2023-07-07 10:48:37] [Visitor] electricity, municipality or Regular Bank/Credit card statement.)

Regards,

Support Team,

Slots Villa
[2023-07-07 10:48:59] [Robert] I have gone through your account and seen that the document shared is not a statement.
[2023-07-07 10:49:40] [Visitor] What Do you mean? It says Checking account statement with no transactions
[2023-07-07 10:50:38] [Robert] Also the address proof shared is not clear. We request you to share the clear and visible and the document having transactions.
[2023-07-07 10:51:29] [Visitor] It is a scanned document via google scan and is clear as day!
[2023-07-07 10:51:45] [Visitor] Thank you
[2023-07-07 10:52:18] [Robert] I have seen that it is a half document. We request you to share the full document.
[2023-07-07 10:52:46] [Visitor] No it was not. Meaning by half?
[2023-07-07 10:52:51] [Visitor] Thank you
[2023-07-07 10:53:14] [Robert] The document shared is 2nd copy we request you to share the first copy also for verification.
[2023-07-07 10:53:16] [Visitor] Meaning only one page of 2
[2023-07-07 10:54:00] [Visitor] You only need see the address and name correct?
[2023-07-07 10:54:09] [Visitor] It has this
[2023-07-07 10:54:32] [Visitor] Page 2 does not
[2023-07-07 10:54:54] [Robert] No, As per casino terms we need to verify the whole document for verification of address.
[2023-07-07 10:55:56] [Visitor] It is the back of the document page 2 of 2
[2023-07-07 10:56:23] [Visitor] I will scan it then and upload
[2023-07-07 10:56:42] [Robert] Thank you for understanding.
[2023-07-07 10:56:46] [Robert] Is there anything else I may help you with?
[2023-07-07 10:57:18] [Visitor] Good day! Take care! Thank you
[2023-07-07 10:57:23] [Robert] We appreciate you talking with us. Enjoy your time ahead!
Have fun playing!