MIME-Version: 1.0 Date: Wed, 26 Apr 2023 18:22:36 -0500 References: <6435e1ff792b5@vegasriocasino.com> In-Reply-To: Message-ID: Subject: Fwd: Withdrawal Request From: Jordan Kleen To: Payouts-VegasRioCasino Content-Type: multipart/alternative; boundary="000000000000f354aa05fa45831b" --000000000000f354aa05fa45831b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: Jordan Kleen Date: Wed, Apr 26, 2023 at 1:41=E2=80=AFPM Subject: Re: Withdrawal Request To: I have questions as to why I have not heard anything from you or anyone in your banking/ payout department or any department for that matter regarding my withdrawal. I have not gotten an email in regards to its approval or denial. I have contacted live chat 3 times and each time was told to hurry up and wait. I am tired of this run around game you and or your organization wants to play. I satisfied your requirements, i have an email stating my kyc was approved and yet i have heard nothing back in 12 business days or 15 days in total. While your own statements on the site say 2-3 business days for approval and payout within 7-10 days following approval. If my math is correct that would mean I should be paid by now correct? Yet I still haven't gotten acknowledgement of approval or denial. You guys are playing a game here, you know it, I know it and every single email and live chat screen shot and download that I have saved clearly show it. I don't want to play this game. I want my payout, in accordance with the timeline that vegas rio states on the website. So what's the problem here? When can I expect my payout? BTW I also just today made a withdrawal request through your sister site mgmvegascasino. I'm really hoping you guys try this bullshit with me again. Expecting and looking forward to a response from you, that is a explanation and a solution and not a hurry up and wait run around. Thanks. Jordan A. Kleen On Tue, Apr 11, 2023, 5:41 PM noreply@vegasriocasino.com < noreply@vegasriocasino.com> wrote: > Welcome to Vegas Rio Casino. > [image: Vegas Rio Casino] > > > Hi * luckless82*, > > Your withdrawal request with transaction ID *2534* for the amount of *100 > USD* is pending approval. > > In a period of 2 to 3 business days, we will get in touch with you to > confirm your withdrawal based on the review by our risk management and > compliance team. > > Depending on the payment method you have selected, this withdrawal may > take 7 to 10 business days only after approval to reach you. > > For your withdrawal to be processed successfully, Vegas Rio Casino > requires a color copy of the following documents: > > *-Passport* > > *-Identity Card or Driver's License, and* > > *-Credit Card Authorization Form * > > Vegas Rio Casino may require the following documents to make sure that > your address is correct: > > *-National Identity Card or Proof of Address (should not be more than 3 > months old)* > > Please scan the above mentioned documents and send them to *support@vegas= riocasino.com > * from your registered email-id. > > Please ensure that your details which are shown up in the documents are > clearly visible, legible and do match the information in our records as > provided by you. > > *--Utility bill (water, telephone e.t.c.) * > > -- If you used a credit card to make a deposit, you must also send a > legible copy. > > Also to bring to your notice, you must not be from a restricted nation fo= r > us to process to your withdrawal request. > > No Deposit bonuses are only to play and cashout can not be given accordin= g > to the compliance in your nation. This refers to Restricted countries giv= en > in Terms & Conditions. > > If you wish to cancel your withdrawal request, log into your account and > go to "Payment History". Remember you only have 24 hours to cancel the > withdrawal and get your money credited back into your casino account > immediately. > > We remind you that you have a *customer service team* at your entire > disposal 24 hours, 7 days a week! > > Your patience and co-operation is highly appreciated in this regard. > > Thank you for playing at Vegas Rio Casino! We value your partnership. > > Have any questions? Contact Us right away. > > Email us: support@vegasriocasino.com | www.vegasriocasino.com > > > --000000000000f354aa05fa45831b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable


---------- Forwarded message ---------
From: Jordan Kleen <jordankle= en@gmail.com>
Date: Wed, Apr 26, 2023 at 1:41=E2=80=AFPMSubject: Re: Withdrawal Request
To: <noreply@vegasriocasino.com>


I have questions as to why I have not heard a= nything from you or anyone in your banking/ payout department or any depart= ment for that matter regarding my withdrawal. I have not gotten an email in= regards to its approval or denial.=C2=A0 I have contacted live chat 3 time= s and each time was told to hurry up and wait.=C2=A0 =C2=A0

I am tired of this run around game you and or= your organization wants to play.=C2=A0 =C2=A0I satisfied your requirements= ,=C2=A0 i have an email stating my kyc was approved and yet i have heard no= thing back in 12 business days or 15 days in total.=C2=A0 While your own st= atements on the site say 2-3 business days for approval and payout within 7= -10 days following approval.=C2=A0 If my math is correct that would mean I = should be paid by now correct?=C2=A0 Yet I still haven't gotten acknowl= edgement of approval or denial. You guys are playing a game here,=C2=A0 you= know it,=C2=A0 I know it and every single email and live chat screen shot = and download that I=C2=A0 =C2=A0have saved clearly show it.=C2=A0=C2=A0

I don't want to play th= is game.=C2=A0 I want my payout, in accordance with the timeline that vegas= rio states on the website.=C2=A0

So what's the problem here? When can I expect my payout? BTW = I also just today made a withdrawal request through your sister site mgmveg= ascasino.=C2=A0 I'm really hoping you guys try this bullshit with me ag= ain.=C2=A0=C2=A0

Expecti= ng and looking forward to a response from you,=C2=A0 that is a explanation = and a solution and not a hurry up and wait run around. Thanks.=C2=A0
<= div dir=3D"auto">
J= ordan A. Kleen

On Tue, Apr 11, 2023, 5:41 PM noreply@vegasriocasino.com= <norepl= y@vegasriocasino.com> wrote:
Welcome to Vegas Rio Casino.
=20 =20 =20
=20
3D=
=20
=20 =20 =20 =20

Hi luckless82,

Your withdrawal request with transaction ID 2534 for the amount of 100 USD is pending approval.

In a period of 2 to 3 business days, we will g= et in touch with you to confirm your withdrawal based on the review by our = risk management and compliance team.

Depending on the payment method you have selec= ted, this withdrawal may take 7 to 10 business days only after approval to = reach you.

For your withdrawal to be processed successfully, Vegas Rio Casino requ= ires a color copy of the following documents:

-Passport

-Identity Card or Driver's License, and

-Credit Card Authorization Form

Vegas Rio Casino may require the following documents to make sure that = your address is correct:

-National Identity Card or Proof of Address (should not be more= than 3 months old)

Please scan the above mentioned documents and send them to support@vegasriocasino.com from your registered email-id.<= /p>

Please ensure that your details which are shown up in the documents are= clearly visible, legible and do match the information in our records as pr= ovided by you.

--Utility bill (water, telephone e.t.c.)

-- If you used a credit card to make a deposit, you must also send a le= gible copy.

Also to bring to your notice, you must not be from a restricted nation = for us to process to your withdrawal request.

No Deposit bonuses are only to play and cashout can not be given accord= ing to the compliance in your nation. This refers to Restricted countries g= iven in Terms & Conditions.

If you wish to cancel your withdrawal request, log into your account an= d go to "Payment History". Remember you only have 24 hours to can= cel the withdrawal and get your money credited back into your casino accoun= t immediately.

We remind you that you have a customer service team at your enti= re disposal 24 hours, 7 days a week!

Your patience and co-operation is highly appreciated in this regard.

Thank you for playing at Vegas Rio Casino! = We value your partnership.
=20
=20 =20

Have any questions? Contact Us right away.

Email us: support@vegasriocasino.com =C2= =A0=C2=A0 | =C2=A0=C2=A0 www.v= egasriocasino.com
=20
--000000000000f354aa05fa45831b--