MIME-Version: 1.0 Date: Thu, 27 Apr 2023 20:34:07 -0500 References: In-Reply-To: Message-ID: Subject: Re: Fwd: Withdrawal Request [#2028992] From: Jordan Kleen To: Support-VegasRio Content-Type: multipart/alternative; boundary="0000000000000f5c8b05fa5b78ed" --0000000000000f5c8b05fa5b78ed Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable YOUR TEAM as you say, has thus far been less than impressive, and have either failed to execute their duties and responsibilities. Or the timeline and sequence of events that you and your team relay to customers is utter bullshit- that you and your team continue to perpetuate with indifference to customer expectations. See, when you tell us the customers what the process is, and what amount of time the steps of the process take. You are in fact telling us "this is what we are going to do" or "this is what is going to happen" essentially saying "here is what to expect". You see that there? see what you did? YOU GAVE US EXPECTATIONS that we EXPECT to be met. You and your team have done this several times. By telling me "TO WAIT FOR A RESPONSE, THEY WILL SOON GET BACK TO YOU" So why dont you give me your definition of "soon" . Is it 2 weeks? 10 days? how about a week? maybe 4 or 5 days? Because I believe soon is 1 or 2 days, Because when someone says a "in a few days" you automatically think 3 don't you? Right now your thinking "fuck, he's got me there" and I HAVE BEEN WAITNG OVER 2 WEEKS FOR A PROCESS THAT YOU SAY SHOULD TAKE 2-3 DAYS! I have now waited longer than you claim the ENTIRE PROCESS should take. I have been told the same thing continually for going on nearly 2 weeks. That it is still under review. YOU ARE TRYING TO TELL ME that it has not progressed, from step 1 to step 2 of a 2 step process IN 2WEEKS??!!!! that is simply UNBELIEVABLE. I'm tired of getting the run around and bullshit answers that make no sense. I have resigned myself to the fact you most likely will not payout my winnings, and are a SCAM casino. you sure feel pretty SCAMmy with this issue and my interactions with CSR's in live chat. its either that or you and are hoping and counting on people forgetting about their winnings or giving up when being given bullshit excuses and answers over and over by the staff. Either way is shitty and terrible customer service if not an outright lie. I will not continue to wait for the response that never comes, or accept another bullshit runaround answer. I want my payout. Make it happen. It will save me the trouble of POSTING every live chat screenshot from every live chat session, every e mail to and from you guys, and every KYC issue you guys tried to pull to avoid paying. ON EVERY FORUM, BLOG, BONUS PAGE, REVIEW SITE and SOCIAL PAGE I can telling PEOPLE to avoid this BULLSHIT for their own good because this is terrible service at its finest, I run my own affiliate page. I was checking you guys out to see if Id like you on my page. NOT A CHANCE IN HELL. On Thu, Apr 27, 2023 at 12:37=E2=80=AFAM Support-VegasRio < support@vegasriocasino.com> wrote: > -- reply above this line -- > > *Dear Jordan,* > > Greetings from Vegas Rio Casino! I hope you are doing great. > > We have checked and seen that your withdrawal is under review by our risk > and compliance team, they will soon verify and fund your winnings. > > We request you wait for the response from my team, they will soon get bac= k > to you. > > If you have any more concerns don't hesitate to chat with us. > > Take Care, > > Regards, > > Support Team, > > Vegas Rio Casino > > > Your supportdeskcasino Team, > ------------------------------ > *We hope this response has sufficiently answered your questions. If not, > please do not send another email. Instead, reply to this email or login t= o > your account > > for a complete archive of all your support requests and responses.* > --0000000000000f5c8b05fa5b78ed Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
YOUR TEAM as you say, has thus far been less than impressi= ve, and have either failed to execute their duties and responsibilities. Or= the timeline and sequence of events that you and your team relay to custom= ers is utter bullshit- that you and your team continue to perpetuate with i= ndifference to customer expectations. See, when you tell us the customers w= hat the process is, and what amount of time the steps of the process take.= =C2=A0 You are in fact telling us "this is what we are going=C2=A0to d= o" or "this is what is going to=C2=A0happen"=C2=A0 essential= ly saying "here is what to expect".=C2=A0 You see that there? see= what you did?=C2=A0 YOU GAVE US EXPECTATIONS that we EXPECT to be met.=C2= =A0 You and your team have done this several times.=C2=A0 By telling me &qu= ot;TO WAIT FOR A RESPONSE, THEY WILL SOON GET BACK TO YOU"=C2=A0 So wh= y dont you give me your definition of "soon" .=C2=A0 Is it 2 week= s? 10 days? how about a week? maybe 4 or 5 days?=C2=A0 Because I believe so= on is 1 or 2 days,=C2=A0 Because when someone says a "in a few days&qu= ot; you automatically think 3 don't you?=C2=A0 Right now your thinking = "fuck, he's got me there"=C2=A0 and I HAVE BEEN WAITNG OVER 2= WEEKS=C2=A0 FOR A PROCESS THAT YOU SAY SHOULD TAKE 2-3 DAYS!=C2=A0I have n= ow waited longer than you claim the ENTIRE PROCESS should take.=C2=A0 I hav= e been told the same thing continually for going on nearly 2 weeks. That it= is still under review. YOU ARE TRYING TO TELL ME that it has not progresse= d, from step 1 to step 2 of a 2 step process IN 2WEEKS??!!!! that is simply= UNBELIEVABLE.=C2=A0 I'm tired of getting the run around and bullshit a= nswers that make no sense.=C2=A0 I have resigned myself to the fact you mos= t likely will not payout my winnings, and are a SCAM casino.=C2=A0 you sure= feel pretty SCAMmy with this issue and my interactions with CSR's in l= ive chat. its either that or you and are hoping and counting on people forg= etting about their winnings or giving up when being given bullshit excuses = and answers over and over by the staff.=C2=A0 =C2=A0Either way is shitty an= d terrible customer service if not an outright lie.=C2=A0 =C2=A0 I will not= continue to wait for the response that never comes, or accept another bull= shit runaround answer.=C2=A0 =C2=A0I want my payout.=C2=A0 Make it happen. = It will save me the trouble of POSTING every live chat screenshot from ever= y live chat session,=C2=A0 every e mail to and from you guys, and every KYC= issue you guys tried to pull to avoid paying.=C2=A0 =C2=A0ON EVERY FORUM, = BLOG, BONUS PAGE, REVIEW SITE and SOCIAL PAGE=C2=A0 I can=C2=A0 telling PEO= PLE to avoid this BULLSHIT for their own good because this is terrible serv= ice at its finest,=C2=A0 I run my own affiliate page.=C2=A0 I was checking = you guys out to see if Id like you on my page. NOT A CHANCE IN HELL.
<= br>
On Thu,= Apr 27, 2023 at 12:37=E2=80=AFAM Support-VegasRio <support@vegasriocasino.com> wrote:
-- reply above this line --

Dear Jordan,

Greetings from Vegas Rio Casino! I hope you are doing great.

We have checked and seen that your withdrawal is under review by = our risk and compliance team, they will soon verify and fund your winnings.=

We request you wait for the response from my team, they will soon g= et back to you.

If you have any more concerns don't hesitate to = chat with us.

Take Care,

Regards,

Support Team,

Vegas Rio Casino



Your s= upportdeskcasino Team,
We hope this response has sufficien= tly answered your questions. If not, please do not send another email. Inst= ead, reply to this email or login to your account for a complete= archive of all your support requests and responses.
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