===============================================================================
                    Chat ID 6022751 at 2023-02-24 18:35:14
===============================================================================
[2023-02-24 18:35:15] [I'm a bot] Try this coupon code on your next crypto deposit and receive an extra 150%: VIP150.
[2023-02-24 18:35:15] [I'm a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:
[2023-02-24 18:35:45] [qb8t5wmiup] 593260c9949bf16a0cf8a6dc708dd7d4
[2023-02-24 18:35:46] [I'm a bot] Thank you for contacting us.
[2023-02-24 18:35:46] [I'm a bot] One of our representatives will be with you shortly.
[2023-02-24 18:36:27] [qb8t5wmiup] Can you see if the game analyst took a look at my claim using that game id?
[2023-02-24 18:37:10] [qb8t5wmiup] They told me to check back today to see if they corrected the issue and set me up right
[2023-02-24 18:41:27] [qb8t5wmiup] https://chat.stackq.com/eng/file/downloadfile/196037/b81c93d2adc942df5dda53c5a723a8d9
[2023-02-24 18:43:47] [qb8t5wmiup] Did I get skipped?
[2023-02-24 18:46:29] [qb8t5wmiup] Hi Tanya
[2023-02-24 18:46:54] [Tanya Lopez] Welcome and thank you for contacting Casino Support Center. You are chatting with Tanya Lopez from our Live Chat support.
[2023-02-24 18:47:08] [Tanya Lopez] How can I help you?
[2023-02-24 18:47:34] [qb8t5wmiup] Do all of my messages I’ve typed appear or should I resend?
[2023-02-24 18:47:57] [Tanya Lopez] Let me check it Kevin
[2023-02-24 18:48:10] [qb8t5wmiup] ok thank you, I wasn’t sure
[2023-02-24 18:50:28] [Tanya Lopez] One moment please
[2023-02-24 18:50:34] [qb8t5wmiup] ok
[2023-02-24 18:53:05] [Tanya Lopez] I'm very sorry for the delay. Thanks for bearing with me!
[2023-02-24 18:53:24] [qb8t5wmiup] No problem
[2023-02-24 18:57:17] [qb8t5wmiup] How is your night going?
[2023-02-24 18:58:34] [Tanya Lopez] I'm still reviewing the details of your account. I apologize for the wait. Just another moment and I'll be right with you. Thanks for your patience.
[2023-02-24 18:58:48] [qb8t5wmiup] Ok
[2023-02-24 19:03:17] [Tanya Lopez] Having checked, we're still investigating the situation, but we're going to give you a $30 free chip with 40X and no max cash out Slots and Keno only.
Due to this manner as one time exception.
Shall we continue
[2023-02-24 19:04:40] [qb8t5wmiup] Does that affect what the outcome of my scenario is? I don’t want to accept if that means I’m settling with this resolution when betting $5 per spins and it hits bonus
[2023-02-24 19:07:37] [Tanya Lopez] Yes, but of if you don't want the offer we can still wait for the resolution however I cannot guarantee an exact time?
[2023-02-24 19:08:30] [qb8t5wmiup] I’ll wait for the resolution. So when would be a good time to check back?
[2023-02-24 19:09:20] [Tanya Lopez] You may try again within the day or tomorrow Kevin. We apologize for the inconvenience.
[2023-02-24 19:09:56] [qb8t5wmiup] If they do look at it, will I be notified by email?
[2023-02-24 19:11:04] [qb8t5wmiup] And is this something that Ka Gaming is handling or is it internal?
[2023-02-24 19:11:47] [Tanya Lopez] Probably they will be sending an email but of none within 24 hours. you may come back to chat to get an update.
[2023-02-24 19:12:54] [qb8t5wmiup] Ok. Will do. I hope this is resolved and fair. I was referred here by LCB and I don’t want to complain to them too.
[2023-02-24 19:13:08] [Tanya Lopez] I understand the frustration Kevin, we will try our very best to have this resolved immediately.
[2023-02-24 19:13:22] [Tanya Lopez] How was the service provided?
[2023-02-24 19:13:44] [qb8t5wmiup] You have done great Tanya. I’ll vote nicely
[2023-02-24 19:13:47] [Tanya Lopez] Thank you for that . Is there anything else I may help you with?
[2023-02-24 19:14:28] [qb8t5wmiup] yes, please press the buttons for me. I do like it here and could use your extra strings to push this through 😂
[2023-02-24 19:14:45] [Tanya Lopez] We appreciate your feedback!  I will. Thank you so much for playing at Casino Support Center. We really appreciate your loyalty. Have fun, good luck and don't hesitate to come back anytime, we're here for you 24/7.