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                    Chat ID 6061433 at 2023-03-06 10:25:53
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[2023-03-06 10:25:54] [I'm a bot] Try this coupon code on your next crypto deposit and receive an extra 150%: VIP150.
[2023-03-06 10:25:54] [I'm a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:
[2023-03-06 10:25:57] [qb8t5wmiup] Checking back in to see if the game analyst looked at my file for 593260c9949bf16a0cf8a6dc708dd7d4
[2023-03-06 10:25:58] [I'm a bot] Thank you for contacting us.
[2023-03-06 10:25:58] [I'm a bot] One of our representatives will be with you shortly.
[2023-03-06 10:26:04] [qb8t5wmiup] Checking back in to see if the game analyst looked at my file for 593260c9949bf16a0cf8a6dc708dd7d4
[2023-03-06 10:33:28] [Sharon Aniston] Welcome and thank you for contacting Casino Support Center. You are chatting with Sharon Aniston from our Live Chat support.
[2023-03-06 10:33:41] [qb8t5wmiup] Hi Sharon
[2023-03-06 10:34:37] [Sharon Aniston] Hello Kevin. May I please know how can I help you?
[2023-03-06 10:35:43] [qb8t5wmiup] This was a game from Ka Gaming. Game hit bonus, I was paid on the line but never went to free games. The game number is above and I’ve had multiple chats with specialists over the last few weeks. Checking back to see if my file was updated and what the next steps are?
[2023-03-06 10:37:51] [qb8t5wmiup] At five dollars per spin. No requirements associated.
[2023-03-06 10:40:29] [Sharon Aniston] Thank you for the details, please let me check your account.
[2023-03-06 10:45:28] [qb8t5wmiup] Ok ty
[2023-03-06 10:46:35] [Sharon Aniston] Sure, you are more than welcome.
[2023-03-06 10:48:44] [Sharon Aniston] Kevin, thank you very much for the patience. I was checking the notes of the account and I can see here that the issue was already escalated, therefore, I will recommend you to wait 24 hours until we have an update of this.
[2023-03-06 10:49:58] [qb8t5wmiup] I appreciate checking on it. Is there anyway that I can reach out to someone who will look at the file? I’ve been told 24hrs every time I check in. It’s been weeks
[2023-03-06 10:52:28] [Sharon Aniston] For sure, I appreciate the patience as well. And I do apologize, that will be not possible.
[2023-03-06 10:52:53] [qb8t5wmiup] Ok, can you look at this ticket for me? 
152353008
[2023-03-06 10:57:01] [qb8t5wmiup] Can that ticket be escalated?
[2023-03-06 10:59:06] [Sharon Aniston] Please let me check.
[2023-03-06 10:59:42] [Sharon Aniston] We will escalate this once again.
[2023-03-06 10:59:46] [Sharon Aniston] Is there anything else I may help you with?
[2023-03-06 11:00:07] [qb8t5wmiup] Thanks for your time