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                    Chat ID 6049764 at 2023-03-03 11:34:26
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[2023-03-03 11:34:27] [I'm a bot] Try this coupon code on your next crypto deposit and receive an extra 150%: VIP150.
[2023-03-03 11:34:27] [I'm a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:
[2023-03-03 11:34:32] [qb8t5wmiup] Checking back in to see if the game analyst looked at my file for 593260c9949bf16a0cf8a6dc708dd7d4

I’ve been told multiple times to come back and check. I’ve had zero updates and would like a response other than they are still working on it. It’s pretty clear there was a mishap. Please let me know what the resolution is for my $5 per spin that hit bonus
[2023-03-03 11:34:33] [I'm a bot] Thank you for contacting us.
[2023-03-03 11:34:33] [I'm a bot] One of our representatives will be with you shortly.
[2023-03-03 11:37:46] [qb8t5wmiup] Hi Axel
[2023-03-03 11:37:47] [Axel Ceballos] Welcome and thank you for contacting Punt Crypto Casino. You are chatting with Axel Ceballos from our Live Chat support.
[2023-03-03 11:37:50] [Axel Ceballos] One moment please, this could take few minutes to verify thank you  .
[2023-03-03 11:38:42] [Axel Ceballos] What kind of issue do you have ?
[2023-03-03 11:39:46] [qb8t5wmiup] spin hit bonus. Paid line win , never went to free games. There should be a file on it. At least that’s what i was told by multiple specialists
[2023-03-03 11:41:12] [Axel Ceballos] One moment please, this could take few minutes to verify thank you  .
[2023-03-03 11:42:26] [Axel Ceballos] Pending+ transaction you mean , real deposit ?
[2023-03-03 11:42:42] [Axel Ceballos] Wrong message
[2023-03-03 11:42:46] [Axel Ceballos] Do you ahve the game number ?
[2023-03-03 11:42:50] [qb8t5wmiup] no problem
[2023-03-03 11:43:10] [qb8t5wmiup] 593260c9949bf16a0cf8a6dc708dd7d4
[2023-03-03 11:43:12] [Axel Ceballos] In case you need to check a particular game result, on several games, you will find at the lower right corner the “Menu” button. Click on it and choose “History”. This will display the results of the last 100 games you have played.
[2023-03-03 11:44:01] [qb8t5wmiup] Yep, I’ve been through all of this. They escalated the file to game analysists.
[2023-03-03 11:44:28] [Axel Ceballos] According with the last updated, we are waiting for respond form my co workers
[2023-03-03 11:44:36] [Axel Ceballos] I dont have new updated from them yet
[2023-03-03 11:45:02] [qb8t5wmiup] It’s been a long time. Can you call them?
[2023-03-03 11:45:22] [Axel Ceballos] I understand but the escalation was made already, know , you need to wait from my co workers check your account .
[2023-03-03 11:45:41] [qb8t5wmiup] wait how long?
[2023-03-03 11:45:53] [qb8t5wmiup] they said 24hrs
[2023-03-03 11:46:06] [qb8t5wmiup] then 24hrs again
[2023-03-03 11:46:15] [qb8t5wmiup] then 24hrs again
[2023-03-03 11:46:26] [qb8t5wmiup] ive been waiting patiently
[2023-03-03 11:46:59] [Axel Ceballos] I understand but I can t just  applied any amount
[2023-03-03 11:48:15] [qb8t5wmiup] I understand, but they should have a response. Like how about free games, at my $5 rate. Without play through or max cash out. That’s fair, because that’s what I won
[2023-03-03 11:48:55] [Axel Ceballos] I understand but casino procedure, \
[2023-03-03 11:48:59] [qb8t5wmiup] that’s an easy resolution. Even Ka Gaming would acknowledge that
[2023-03-03 11:49:41] [qb8t5wmiup] so who can we notify or escalate this to?
[2023-03-03 11:49:55] [qb8t5wmiup] Or will they just see if I forget about it?
[2023-03-03 11:50:13] [qb8t5wmiup] Doesn’t sound like good customer service
[2023-03-03 11:50:38] [Axel Ceballos] There is procedure, and this take time,
[2023-03-03 11:50:52] [qb8t5wmiup] ok. How much time?
[2023-03-03 11:51:34] [qb8t5wmiup] all I asking for is updates and communication. There seems to be zero of that going on
[2023-03-03 11:54:04] [Axel Ceballos] By procedure I can t give you time
[2023-03-03 11:54:32] [qb8t5wmiup] can you escalate it again, please?
[2023-03-03 11:54:49] [Axel Ceballos] The escalation was already made previously
[2023-03-03 11:55:06] [qb8t5wmiup] yes, can you again?
[2023-03-03 11:55:50] [Axel Ceballos] No , it is not possible
[2023-03-03 11:56:12] [qb8t5wmiup] Ok, what should I do next?
[2023-03-03 11:56:34] [Axel Ceballos] You can log in later to chat and we can check the account
[2023-03-03 11:57:19] [qb8t5wmiup] just keep coming back, day after day and week after week?
[2023-03-03 11:58:40] [Axel Ceballos] You can contact us back at any time
[2023-03-03 11:59:18] [qb8t5wmiup] So I can check back in like an hour to see if there are updates?
[2023-03-03 11:59:37] [Axel Ceballos] If you would like ,sure,
[2023-03-03 11:59:57] [qb8t5wmiup] ok will do. Thanks
[2023-03-03 11:59:59] [Axel Ceballos] You are welcome