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                    Chat ID 599211 at 2023-02-10 12:00:12
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[2023-02-10 12:00:13] [Live Support] Thank you for visiting Live Support! What can we do for you today?
[2023-02-10 12:00:12] [sdbq4je9no] Screenshot
[2023-02-10 12:00:20] [sdbq4je9no] https://chat.scriptfork.com/file/downloadfile/70912/ccebb76895136b15dc2c28a93029e0dd
[2023-02-10 12:00:56] [sdbq4je9no] I’m trying to send this to Paul
[2023-02-10 12:01:58] [Michael] Is it okay if I assist you right now?
[2023-02-10 12:02:57] [sdbq4je9no] I’m speaking with a Paul in another chat
[2023-02-10 12:02:58] [Michael] Is this about the $750 denied withdrawal?
[2023-02-10 12:03:32] [sdbq4je9no] Yes correct. He’s saying there’s transactions on my account which don’t show my wnd
[2023-02-10 12:05:12] [Michael] I'll transfer you to Paul.
[2023-02-10 12:05:29] [sdbq4je9no] Ta
[2023-02-10 12:06:03] [Paul] Hi, we'll close the other chat
[2023-02-10 12:06:10] [sdbq4je9no] ok
[2023-02-10 12:06:27] [sdbq4je9no] https://chat.scriptfork.com/file/downloadfile/70915/acf34af248996c62f7803a1371b8c141
[2023-02-10 12:07:43] [Paul] How about in your game history
[2023-02-10 12:07:55] [Paul] Can you go to your game history and go to Jan 20
[2023-02-10 12:08:06] [sdbq4je9no] How do I do that?
[2023-02-10 12:08:28] [sdbq4je9no] But then why isn’t it in here? When every other transaction seems to be
[2023-02-10 12:08:48] [Paul] That we'll escalate but can you check in your game history
[2023-02-10 12:09:57] [sdbq4je9no] I’ll try too. But as I can see, I have only used 3 coupons since Jan 01 2023 and one was after my withdrawal request
[2023-02-10 12:10:34] [sdbq4je9no] where is the game’s history?
[2023-02-10 12:11:15] [Paul] In case you need to check a particular game result, on several games, you will find at the lower right corner the Menu button. Click on it and choose History?. This will display the results of the last 100 games you have played.
[2023-02-10 12:11:31] [sdbq4je9no] How would I know what game to check?
[2023-02-10 12:11:51] [Paul] You can adjust the date to Jan 20
[2023-02-10 12:12:21] [sdbq4je9no] But in what game?
[2023-02-10 12:13:58] [sdbq4je9no] And why when I search for approved Transactions is this sitting like this then. Shouldn’t it say denied?
[2023-02-10 12:14:09] [sdbq4je9no] https://chat.scriptfork.com/file/downloadfile/70924/389c4b061ea33c79db71bdd57d92a78f
[2023-02-10 12:14:30] [Paul] That is approved to be remove not approved to be paid
[2023-02-10 12:14:45] [Paul] I'm sorry but again, we cannot do anything about this
[2023-02-10 12:14:48] [sdbq4je9no] How would anyone know this?
[2023-02-10 12:15:40] [sdbq4je9no] Id like to request a review and file a complaint. As you’re unable to show me how this is wrong. All I have is evidence to show that it should be processed
[2023-02-10 12:16:13] [sdbq4je9no] What’s the notification process for denied transactions?
[2023-02-10 12:18:53] [sdbq4je9no] I know 100% that I would not have had 2 active bonuses. I always ensure that I check them and either finish them or cancel them prior to accepting another one. 
I’m aware that the only WEMISSYOU Coupon I have received came through and I seen the notification come up whilst I was looking at the screen. That was sent after I made the withdrawal
[2023-02-10 12:19:20] [Paul] I'll escalate it but our decision is final about this
[2023-02-10 12:19:42] [sdbq4je9no] So please provide me the actual documented evidence?
[2023-02-10 12:20:06] [sdbq4je9no] How do you notify players a transaction has been denied?
[2023-02-10 12:21:57] [Paul] I'll escalate as to why it's not visible on your end which is unusual actually