===============================================================================
                    Chat ID 303613 at 2023-01-04 11:48:30
===============================================================================
[2023-01-04 11:48:31] [Live Support] Welcome to Live Support! We will provide you the best service.
[2023-01-04 11:48:30] [miskatlyn] Cashback
[2023-01-04 11:48:42] [Mario] Hello there!
[2023-01-04 11:48:45] [Mario] Let me check real quick. Give me a moment, please.
[2023-01-04 11:49:10] [miskatlyn] Hello
[2023-01-04 11:52:46] [Mario] Unfortunately, we cannot process the cashback since the minimum cashback amount that can be received is 5$.
[2023-01-04 11:53:39] [miskatlyn] Ok I don't understand how y'all calculate things
[2023-01-04 11:55:32] [miskatlyn] I see that 8/23/2022 I withdrew 50. One deposit of 10 was made before withdrawal of 40 on 9/11/2022. Since then I've deposited $. 140
[2023-01-04 11:55:46] [Mario] Deposits that are in count for Cashback promotion are only ones made in the last 7 days.
[2023-01-04 11:56:21] [miskatlyn] To me it looks as if I've deposited at least 50 over my withdrawal.
[2023-01-04 11:56:58] [miskatlyn] Ok you only count last 7 days of deposits but count months of withdrawal
[2023-01-04 11:57:14] [Mario] And the deposit total must be so that 30% out of them must be $5 or over.
[2023-01-04 11:57:54] [miskatlyn] It don't make sense
[2023-01-04 11:58:19] [miskatlyn] I deposited 20 on Dec 31
[2023-01-04 11:58:40] [miskatlyn] So tell me the rules again please
[2023-01-04 12:00:41] [Mario] Deposits that are eligible for the Cashback promotion are ones made in the past 7 days.
[2023-01-04 12:00:44] [Mario] That is the first one.
[2023-01-04 12:01:04] [miskatlyn] What's the first one
[2023-01-04 12:01:06] [Mario] 30% of those deposits must be over $5
[2023-01-04 12:01:25] [Mario] Deposits that are eligible for the Cashback promotion are ones made in the past 7 days. - This is the first one.
[2023-01-04 12:01:52] [miskatlyn] I don't understand what your meaning by first one
[2023-01-04 12:03:19] [Mario] Deposit you made within 7 days are the only ones eligible for the Cashback promotion.
[2023-01-04 12:03:29] [miskatlyn] I haven't withdrawn since Sept. I've had more than enough deposit to cover that withdrawal. Since Sept. I made a deposit Dec 31 of 20.00. 30% of 20 is 6
[2023-01-04 12:03:52] [miskatlyn] That's over 5 dollars and should be eligible for cashback
[2023-01-04 12:04:55] [Mario] If you had withdrawals from Free Bonuses before that, you still need to cover them.
[2023-01-04 12:05:30] [miskatlyn] I've covered all my withdrawal
[2023-01-04 12:06:22] [miskatlyn] On 2/15/2022 I withdrew $50.
[2023-01-04 12:07:01] [miskatlyn] Between 2/15/2022 and 3/25/2022 I deposited 99.95.. covers that 50 on 2/15/2022
[2023-01-04 12:07:19] [miskatlyn] I withdrew 100. On 3/26/2022
[2023-01-04 12:07:52] [miskatlyn] Between 3/26/3022 and 8/22/2022 I deposited 189.29.
[2023-01-04 12:08:05] [miskatlyn] That covers the 100 on 3/26/2022
[2023-01-04 12:08:44] [miskatlyn] On 8/23/2022 I withdrew 50. Deposit 9.99 on 9/6/2022.
[2023-01-04 12:09:11] [miskatlyn] Withdrew 40.00 in 9/11/2022.
[2023-01-04 12:09:43] [miskatlyn] I have deposited 140.97 from 9/11/2022 to today.
[2023-01-04 12:11:44] [miskatlyn] With two withdrawal total of 90 dollars that 120 total deposits should have covered my withdrawal. So as when I deposited 19.99 on December 31 it should be eligible for cash back at 30% which would be $6 cash back
[2023-01-04 12:12:47] [miskatlyn] Today is Jan 4. 2023 and hadn't been over seven days for cash back eligibility
[2023-01-04 12:13:48] [Mario] I'll check every piece of information and get back to you.
[2023-01-04 12:13:52] [Mario] Please give me a few minutes.
[2023-01-04 12:14:01] [miskatlyn] Thank you