Info at 22:00, Mar 11: Thank you for choosing to chat with us. An agent will be with you shortly. Info at 22:00, Mar 11: You are now chatting with Jenny. Jenny at 22:00, Mar 11: Thank you for contacting VegasRush Casino! How may I assist you? valery at 22:00, Mar 11: Hello Jenny valery at 22:00, Mar 11: I want to know when I receive my money Jenny at 22:01, Mar 11: Would you please confirm your Username, Email, and phone number ? valery at 22:02, Mar 11: valery valery at 22:02, Mar 11: h.911@internet.ru valery at 22:02, Mar 11: +375258141640 Jenny at 22:02, Mar 11: Sure!, bear with me while I check your profile please Jenny at 22:03, Mar 11: As I can see, your withdrawal is completed and has been transferred to your Bitcoin wallet. Jenny at 22:03, Mar 11: Please check the same in your Bitcoin wallet. valery at 22:06, Mar 11: can i know when was transaction send? valery at 22:06, Mar 11: and could you give me the transaction link? Jenny at 22:06, Mar 11: It was sent yesterday Jenny at 22:06, Mar 11: The withdrawal amount is $460 sent from our end valery at 22:07, Mar 11: but i withdrawed $900 Jenny at 22:08, Mar 11: As you were playing on $6 deposit, you are allowed for only 10 times the deposit amount valery at 22:08, Mar 11: and i can not see the transaction in my wallet Jenny at 22:09, Mar 11: Let me check that with the withdrawal team. valery at 22:13, Mar 11: 60x10=600 Jenny at 22:14, Mar 11: As I have confirmed with the withdrawal team, it has been sent from our end to the Bitcoin address 1BFsJTmxcLahdfKabwAVJjjBGAf5AZXjwC valery at 22:14, Mar 11: and your rules says: valery at 22:14, Mar 11: Maximum Withdrawal: Maximum withdrawal quantity is established only by the sum of the deposit. If the bonus stipulation has a maximum payout of 10x then a $100 deposit would have a maximum withdrawal amount of $1,000. Jenny at 22:14, Mar 11: You were playing on a deposit of $46 Jenny at 22:14, Mar 11: Yes you can cashout 10X the deposit amount so you can cashout $460 from $46 deposit valery at 22:15, Mar 11: deposit was without any bonuses valery at 22:16, Mar 11: so the x10 rule should not fit Jenny at 22:16, Mar 11: You can cashout 10X the deposit amount irrespective of bonus claimed or not Jenny at 22:18, Mar 11: Are we still connected? valery at 22:18, Mar 11: yes Jenny at 22:18, Mar 11: Is there anything else I can assist you with? valery at 22:19, Mar 11: the rules say: valery at 22:19, Mar 11: If the bonus stipulation has a maximum payout of 10x then a $100 deposit would have a maximum withdrawal amount of $1,000 valery at 22:19, Mar 11: the BONUS stipulation valery at 22:19, Mar 11: but i did not have bonus Jenny at 22:20, Mar 11: As per the casino's rules, you can cashout 10X if you have claimed a bonus with 20X playthrough on slots or 50 X on table games Jenny at 22:21, Mar 11: And if you are playing without any bonus, you need to wager 10x on slots or 25X on table games and can cashout 10X the deposit amount Jenny at 22:21, Mar 11: So if in case you do not play with any bonus, you're playing with less playthrough.. Rest all the terms and conditions are same valery at 22:22, Mar 11: "And if you are playing without any bonus, you need to wager 10x on slots or 25X on table games and can cashout 10X the deposit amount" valery at 22:22, Mar 11: where can i read it in the rules? Jenny at 22:25, Mar 11: I'll be right with you. Jenny at 22:26, Mar 11: The terms for only deposit keeps changing and hence not updated but you can always check back with us for the same. valery at 22:27, Mar 11: no valery at 22:27, Mar 11: i accepted the rules, rules does not say that valery at 22:29, Mar 11: expect reports on every gaming resources Jenny at 22:30, Mar 11: Thank you for your patience, please remember that we are currently assisting multiple players at the time Jenny at 22:35, Mar 11: Valery, the terms of max cashout is applicable on both the cases with or without any bonus claimed on deposit. This is the reason why we do not encourage our players to play without bonus as then they will be playing with 100% risk as we keep altering the terms for deposit only. Jenny at 22:36, Mar 11: This is the reason why it is not mentioned in the Terms and conditions currently. valery at 22:39, Mar 11: how do i know about this if it's not written in terms and conditions? valery at 22:40, Mar 11: it's a fraud Jenny at 22:40, Mar 11: Valery, it was and it will be added in the terms and conditions again Its just it has been removed temporarily and will be added with a slight change soon valery at 22:41, Mar 11: i've made screenshots valery at 22:42, Mar 11: there are terms and conditions valery at 22:42, Mar 11: and hiding it is a fraud valery at 22:42, Mar 11: such casino should be blacklisted everywhere Jenny at 22:43, Mar 11: Valery, I regret for the inconvenience but as we are updating the terms here, you can check back the terms and you will see the update soon valery at 22:43, Mar 11: and when you add that rule then withdraw x10, but now withdraw full amount valery at 22:43, Mar 11: i was playing under terms and conditions where this rule did not exist Jenny at 22:45, Mar 11: Valery, this is the reason why we encourage the players to play with bonuses as their rules are fixed but without bonus, the rule keeps altering. valery at 22:45, Mar 11: ok, i'm done with it valery at 22:45, Mar 11: nothing to talk about anymore Jenny at 22:46, Mar 11: I am sorry for the confusion here. I will inform the senior team so that it can be updated as soon as possible to avoid such confusions Jenny at 22:47, Mar 11: Is there anything else I can assist you with? valery at 22:47, Mar 11: no Jenny at 22:47, Mar 11: Thank you for chatting with us today. If any other questions arise, please feel free to contact us at anytime Have a nice day. Goodbye. valery at 22:47, Mar 11: unless you withdraw full amount Jenny at 22:48, Mar 11: I wish I could help you with that but we can not adhere the policy.